AcePerHead.com Review
Ace Per Head is one of the oldest Pay Per Head companies; they have been in business since 1998. And have earned a reputation as one of the most reliable companies in the industry.
The company was founded in Costa Rica in 1994 as a private online bookmaker and in 1998 ventured into Pay Per Head Services.
Ace Per Head defines itself as one of the most innovative Pay Per Head companies in the industry, which is not entirely accurate.
The company excels in its robust infrastructure and security systems. Its backup system prevents the company’s systems from having a total shutdown. And if something like that were to happen in a matter of minutes, the system would be back online.
Another positive point of Ace Per Head is that it has a wide range of payment options. Therefore, bookies can choose the most convenient method for them to pay for Pay Per Head Services.
Software
Ace Per Head does not use proprietary software. This company uses third-party software, so the software’s functions and features depend on the company that owns the software. This is not a bad thing.
In fact, many Pay Per Head companies uses third-party software. So in Ace Per Head’s software, we can find the standard features of any betting software.
Ace Per Head’s software is quite complete and allows you to efficiently manage customer accounts, move betting lines and generate reports.
The interface is intuitive and easy to use. Moreover, the platform is mobile compatible, so you can easily manage your betting business from a smartphone or tablet.
Moreover, you can manage your betting business on the go from anywhere in the world.
Betting Lines
The betting lines created by Ace Per Head oddsmakers are not the best in the industry. They tend to be unattractive to bettors and, if not observed, can go one way.
It is easy to move and adjust lines from the betting software. But if you hire a Pay Per Head provider, it is to delegate a lot of your work as a bookie. Therefore having to adjust each line manually is not ideal.
Customer Service
Ace Per Head offers bilingual customer service staff for both bookies and their clients.
The problem is that sometimes agents take a long time to respond or do not give clear answers. This can be a deal-breaker for bookies who want top-notch customer service.
Ace Per Head customer service can be contacted through their toll-free 800 number or via email. We wish they had a chat or instant messaging service to have a real-time conversation without making a phone call.
Conclusion
Ace Per Head is a company that has earned a good reputation in the Pay Per Head industry. Their service is average and does not offer anything spectacular.
It is a good option for bookies looking for a simple and basic solution to manage their betting business.
The cost of Ace Per Head is $10 per active player, which puts it within the average. For an additional fee, they offer the possibility of a custom website, which we find interesting.
The company offers a 6-week free trial, which we recommend using to get a first-hand look at the company’s products and services.
User Reviews
They promise things and don’t deliver
January 12, 2024Before signing up with them, I asked if a few things I wanted were possible and they told me none of it was a problem. After I paid the money it suddenly wasn’t possible anymore and I basically just lost my money. As they are also not willing to provide a refund. So stay away from them!!
Two words: Customer Support
October 18, 2022They are on the ball. Not only are tickets responded to super fast meaning I’ve never had a ticket response with ‘we’re currently experiencing high volume.. so please allow some time..’ Never once have I got anything close to that type of reply..
The reason being I would say is because when they look into your problem they solve it really really FAST!
After its solved its solved and it is what it is..
There doesn’t seem to be this big back log of excuses and people hiding from tickets..
The tickets just get done!
Everything is good
April 27, 2022Regular and minor problems don´t require more than 24 hours to be resolved, there is live chat support, ticket system and other points of contacts.
Service was great and fast.
February 17, 2022I spoke with Patrick and, even on high season, I was assisted inmediately via chat. He had the best attitude and helped me set up.
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